1. Through our Cancel Membership page:
A. Visit our Cancel Membership page.
B. Enter your child's penguin name and password used to log into the game.
B. Enter your child's penguin name and password used to log into the game.
2. Through your Parent Account:
A. Visit our Parent Account page and log into your account. For more information about Parent Accounts, including how to create one.
B. Once you're logged in, select a penguin, then click Basic Information. You can cancel the recurring membership from here.
B. Once you're logged in, select a penguin, then click Basic Information. You can cancel the recurring membership from here.
1. Cancelation through our website will not result in a refund.
2. To obtain a refund, you must contact our Billing Team by email, and cancel within the refund window. To send an email, click the orange Contact Us button at the bottom of the page.
3. Membership cancelations only apply to recurring memberships. These memberships automatically renew at the end of each membership term.
If you are unsure if you have a recurring membership you can find out by logging into your Parent Account.
4. You can cancel your membership at any time and you will still have access to your full membership period you purchased. So, if you purchased a six month membership and decide to cancel after five months, you'll still get the full six months of membership.
2. To obtain a refund, you must contact our Billing Team by email, and cancel within the refund window. To send an email, click the orange Contact Us button at the bottom of the page.
3. Membership cancelations only apply to recurring memberships. These memberships automatically renew at the end of each membership term.
If you are unsure if you have a recurring membership you can find out by logging into your Parent Account.
4. You can cancel your membership at any time and you will still have access to your full membership period you purchased. So, if you purchased a six month membership and decide to cancel after five months, you'll still get the full six months of membership.
5. We recommend that you cancel at least four days before your next billing date. When your membership has been canceled we'll send you an email to confirm. You can also check your membership status by logging into your Parent Account.
6. Canceling a membership requires the penguin account name and password. If you don't know the password, please visit Forgot Password to reset it.
6. Canceling a membership requires the penguin account name and password. If you don't know the password, please visit Forgot Password to reset it.
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